Archive for Twitter Etiquette
Top 10 Tips for an Effective Twitter Profile
Posted by: | CommentsPlease welcome guest blogger Phyllis Zimbler Miller.
The purpose of the brief Twitter profile is to encourage people to follow you or to follow back if you have followed the person first.
What’s the most important tip for having an effective Twitter profile? Make it easy to read and make it interesting.

Let’s break this down into 10 specific tips:
- Put your real name in the field that says name and make sure to put a space between your first and last name so that you are more easily searchable on Twitter. Also, it looks better to capitalize the first letter of your first and last name.
- It’s preferable NOT to use _ in your Twitter username. But do use capitalization when you create your username. (People can type lowercase and still get you.) It is easier to read, for example, @ZimblerMiller than @zimblermiller
(@Sally_K learned this the hard way)
- Write something in first person in the 160-character limit for the bio and make this something of interest that would encourage people to connect with you. Not only (as I just saw) “Is tweeter a word?”
- Because very little of the one hot link shows in the Twitter profile, check that your link will work without the www. and, again, capitalize the first letter of each word in your URL to make it easier to read. (FYI – If you don’t have your own website or blog, link to your Facebook business page or your LinkedIn profile.)
- In terms of which one link you use – on Twitter it is considered good etiquette to make connections first and only then present your offers (read “sales pitches”) so consider using the URL to your blog if you have one rather than the URL to your website where your products or services are sold.
- Use a headshot of yourself rather than a company logo even if you are head of a company with lots of employees. People like to connect with real people. And make it a headshot without sunglasses or a hat covering your eyes. Plus a smile is always a good idea.
- Please, please, please follow this piece of advice: Do NOT choose a dark color for your profile sidebar. In almost all cases it is impossible to read the bio info against the dark color. I don’t even bother to try – I don’t follow that person back.
- Do tweet one or two interesting tweets before you start following people. Use this as an opportunity to let people know a little more about you than what you have in the bio. Do NOT make these first tweets selling pitches.
- Do make changes in the standard Twitter profile background. You do not need to spend money on getting a customized background. But do at least change colors (except for NO dark sidebar color) and do a little tweaking so that you don’t have the standard Twitter background that screams “newbie.”
- Do share valuable information in your tweets through links to blog posts (yours and others) to demonstrate that you are a committed Twitter participant.
And if you find yourself spending too much time on Twitter, here’s a tip I learned from someone else: Set an alarm clock to remind yourself when your allotted time for Twitter is over.
Phyllis Zimbler Miller (@ZimblerMiller on Twitter) has an M.B.A. from The Wharton School and is the co-founder of the social media marketing company Miller Mosaic Power Marketing. For social media marketing info see the company’s Facebook page www.facebook.com/powermarketing
Twitter 101 for restaurants (also known as common courtesy)
Posted by: | Comments- Follow back those who follow you
- If someone says something nice about your restaurant on Twitter, thank them
- If someone is unhappy with your business, contact them and make it right
- Be part of the community – participate in the conversations
Social Media is Romantic!
Posted by: | CommentsCongratulations Heather!
Social Media is romantic! Today, my friend Heather was proposed to via Twitter!
and she said yes!
Congratulations to Heather & the Boy!
A toast to you!
How Does the Auto Retweet Thing on Twitter Work?
Posted by: | CommentsRetweet (RT): a retweet is what you do on Twitter when you want to share what someone else has said. When someone retweets what you say/tweet it’s usually a compliment to you, it means they like what you had to say, think what you say is useful or think others might be interested in what you said. It’s nice to thank people who retweet your stuff. Being retweeted makes people feel listened to, acknowledged and appreciated.
Here is a more official definition/explanation of a retweet by Webopedia.com:
Retweet: Abbreviated as RT, Retweet is used on the Twitter Web site
(a free social messaging tool), to show you are tweeting content that has been posted by another user.
I don’t know about you but I always forget to check the Twitter automatic retweet thing. I usually tweet from TweetDeck so if someone retweets using the auto-RT thing I don’t even know my tweet has been re-tweeted.
I’m talking about the retweet link you see when you hover your mouse over the right bottom corner of a tweet. (image of Twitter feed from @fun_master’s tweet stream)
If you log on to your account from Twitter.com, on the right you will see the word Retweets (located under the words: Home, @username, Direct Messages, Favorites). Click on Retweets.
Now you will see 3 tabs: Retweets By Others, Retweets By You, Your Tweets, Retweeted. Click on the tab Your Tweets, Retweeted. SURPRISE people have been retweeting your tweets and you may have never known! You can tell who has retweeted your tweet by looking at or clicking on the little picture below the retweet. If you are one of the people who has retweeted my tweets and I have not thanked you, well now you know why.
If you are not a Twitter user please ignore this post, I know I totally overused the words tweet and retweet. WAIT if you are not using Twitter WHY are you not on Twitter? Especially if you are an entrepreneur or business owner you really should be on Twitter! How else are you going to interact with your clients and potential clients? What if people are talking about you or your business on Twitter? Don’t you want to be part of the conversation?
Okay I digressed… If you want to know who is retweeting your tweets using the auto-RT thingy then follow the steps above.
Happy Tweeting!
Auto DMs on Twitter Annoy Me
Posted by: | CommentsIt is late, I am tired and I should probably be in bed instead of blogging. I made the mistake of checking Twitter before turning off my computer and found one more AutoDM that pushed me over the edge and forced me to stay up past my bedtime to write this rant post.
What is an AutoDM?
A Direct Message (DM) is a private message sent via Twitter.
An AutoDM is an automated Direct Message you receive on Twitter after you follow someone. That someone has used a program to automatically send you a DM when you follow them. The DM usually says something like:
Thanks for the follow… check out my blog.
Thanks for the follow… buy this.
Hi nice to meet you please send me an @ message and introduce yourself.
Thanks for the follow… check out my Website
Thanks for the follow, I’m following you back and look forward to reading your tweets.
The problem is AutoDMs kind of ruin the whole point of Twitter for me. Twitter is for starting conversations, sharing information and building relationships.
If you send me an AutoDM it feels impersonal and like you are trying to sell me something. It just feels icky. If you really want me to check out your blog, buy your stuff, look at your Website or introduce myself to you why don’t you start by introducing yourself to me with an @ message.
A lot of people I know use AutoDMs and I’m not trying to ruffle any feathers but I wanted to let you know how I feel about AutoDMs. 
How do you feel about receiving AutoDMs? I’ve actually been unfollowing people that send me AutoDMs lately.
Apparently I am not the only one who dislikes AutoDMs…
After a quick Google search of the word AutoDM I found the following blog posts:
The Ten Commandments of Twitter
Hate AutoDM’s on Twitter? I do. Here’s how to block them
The Twitter AutoDM: Useful or Hurting Your Cause?
There are ways to block AutoDMs. I’ll save that for another post.
Good night!
Have You Been Phished?
Posted by: | Comments
Please be careful what you click on in Twitter, Facebook and all social networking sites!
If you receive a DM on Twitter saying something like “haha is this you?” with a link or other strange DMs please do not click on the link.
If you do click on the link please do not give them your Twitter Log In info, even if it looks like a Twitter page (it’s probalbly not).
This is how people get in to your account and send out those icky DMs to all your followers. This is called phishing, the mean person or program on the other end tricked you in to thinking you are just relogging in to Twitter but really you are not, you are giving someone else your log in info.
This can happen on Twitter, Facebook, eBay, PayPal, you name it… always check the url at the top of your browser, if something feels suspicious it probably is. If you do click on a link and you are asked to log in to Twitter again… don’t. Close your browser, re-open it, and start all over entering Twitter.com.
Scott Stratten explains phishing much more eloquently. Please read here.
If you are going to participate in social networking, it is uber important that you know how to protect yourself and your followers.
If your account did get phished you can easily stop the problem by quickly changing your password.
Thank you!
3/1/10 Update: There is a new phishing scam going on today. If you receive a DM that says: “Some1 wrote something about u on his blog” IGNORE it or DELETE it but please do not click on the link.
Overwhelmed by Twitter
Posted by: | CommentsAre you feeling overwhelmed by Twitter? I hear comments like this all the time:
I don’t have time for Twitter.
I can’t keep up with Twitter.
I’m too busy for Twitter.
Are you amazed by the amount of updates in your Twitter stream? Did you know you do not have to read ALL of the updates of the people you follow?

Think of Twitter like the break room at a corporate office: when you enter the break room there are probably other people in the room having a conversation –> you walk in to the middle of the conversation –> participate while you are in there –> then go back to work even though there are probably still people carrying on a conversation in the break room after you’ve gone back to work.
Most likely you are not going to get a replay of all the conversations you missed (unless you work with one of those really gossipy types). And probably you are okay with that. So why do you feel the need to read every single tweet that comes through your stream?
Twitter is a lot like the break room – when you are signed in you participate in conversations, when you are gone life goes on without you and it is okay.
However, if you are a business like Starbucks and you want to know who is talking about you when you are not around you can always do a Twitter search.
Do you agree? Do you read every single update?
How do I know if someone is following me back on Twitter?
Posted by: | CommentsDo you ever wonder if the people you are following on Twitter are following you back?
Here is a quick way to find out who is not following you back on Twitter:
Go to FriendOrFollow.com, type in your Twitter user name and wait. After a few moments you will see a display of all the people you are following that are not following you back.
Now that you have this information you have a few choices:
- Ignore the info – who cares if they are following me back or not?
- Unfollow everyone who is not following you – this is SOCIAL networking right? (to paraphrase @pheadrick)
- Reach out to those Unfollowers and let them know you are there and you care about what they have to say. If you acknowledge them they might notice you. Generally, everyone likes to be acknowledged.
What do you do with all your unfollowers?
Remove Yourself from a Twitter List
Posted by: | Comments
If you are active on Twitter you probably have noticed that you’ve been added to people’s “lists“. You might have also noticed people can call their lists whatever they want and you are suddenly associated with whatever that title is. For instance, I’m on a list titled I-follow-them-4-no-reason.
Being on this list got me to thinking. ..
What if someone puts you on a Twitter list you don’t want to be on? Can you just click “Remove From List”? No, not yet. Although I think a remove option would be a very nice idea for Twitter to add. Twitter is all about creating your own community and having control over what you put out there.
If you find yourself on a Twitter list that you do not want to be on, there is a way to remove yourself from a Twitter list!
Click on the list creators profile → block them → then unblock them → wahlah you are magically removed from their list.
It works, I just tried it! If you happen to be the person whose list I removed myself from please don’t take it personally, I was just testing the system.
I learned this nice little trick reading the Techie-Buzz blog.
PS. I’m still on the list titled I-follow-them-4-no-reason because I think it is funny and creative.
PPS. Update the owner of the list changed the name I-follow-them-4-no-reason after reading my tweet about it. LOL New list I-forgot-why-I- was-following-this-person.
Something Good Came Out of the Dreamhost Outage (for me)
Posted by: | CommentsDreamhost is a hosting service for Websites and email. Many of us depend on Dreamhost to keep our Websites online, our emails flowing and our businesses running. Today, Dreamhost went down, not for long, maybe ½ an hour but enough to shake up many of their customers.
I understand things happen and something went wrong. I appreciate how fast they got it back up but I do think they missed the boat with client communication. There was practically a mass hysteria on Twitter about Dreamhost being down – because there was no communication coming from Dreamhost. Their site was down, their status update page was not updated, their Twitter account had not been updated for awhile. I’m guessing the Dreamhost staff was panicking and working as fast as they could to get our service back but if they would have at least tweeted an update from one employee’s cell phone saying “we know there is a problem, we are working on it” we might of all felt a little better during that stressful half an hour of outage time.
Anyway, one Twitter user @kingkool68 put things back in to perspective to me. He posted: I love Dreamhost for giving me time to go outside and play!
So, thanks to @kingkool68 instead of staring blankly at the Twitter search page for #Dreamhost I thought about what I could do to be productive while I waited for Dreamhost to get back up. I finished a client project that did not require email. I filed a pile of papers I’ve been procrastinating on filing for awhile and I made a new friend on Twitter.
The Dreamhost outage was a great reminder to me to not sweat the small things. What did you do while Dreamhost was down?












